Privacy Policy

1. Introduction

Status Blocks ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Status Blocks, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, password)
• Billing and payment information (processed securely via our payment provider, Paddle)
• Team and organisation information
• Project configuration and settings
• Communications you send to us (support requests, feedback)

2.2 Information Collected Automatically

• Log data (IP address, browser type, operating system, referral URLs, pages visited)
• Usage data (features used, actions taken, time spent)
• Device information (device type, screen resolution)
• Cookies and similar tracking technologies

2.3 Data You Send to Status Blocks via the API

When you integrate Status Blocks into your applications, you may send us event data, metrics, and user tracking data. You are responsible for ensuring that you have the appropriate legal basis and consent to send this data to us.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information (service updates, security alerts)
• Respond to your enquiries and provide customer support
• Monitor and analyse usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Performance of a contract: Processing necessary to provide the services you have requested
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud
• Consent: Where you have given consent for specific processing activities (e.g., marketing communications)
• Legal obligation: Processing necessary to comply with applicable laws

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Third parties that help us operate our services (hosting, payment processing, analytics)
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given explicit permission

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We will also retain and use your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Event and metrics data sent via the API is retained in accordance with your plan's data retention period. When data exceeds the retention period, it is automatically deleted.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing of your data
• Data portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the details provided below.

8. Data Processing Agreement

If you are using Status Blocks in a manner where we process personal data on your behalf, our Data Processing Agreement applies. The DPA sets out the terms under which we process personal data as a data processor on your behalf, in compliance with GDPR and other applicable data protection laws.

9. Cookies

We use essential cookies to ensure our services function correctly (e.g., session management, authentication). We may also use analytics cookies to understand how our services are used. You can control cookie preferences through your browser settings.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@statusblocks.com